Terms and condition
Terms and condition
Please read our privacy policies. They also govern your use of this website and our use of information and data.
By accessing and/or using the Website, you represent and warrant that you are at least eighteen (18) years of age, and are otherwise legally qualified to enter into and form contracts under applicable law. If you are using the Website on behalf of a business entity, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that business entity.
Purchases & Payments
If you purchase a Product through the Website, you will be required to provide your billing and shipping information as well as information regarding your credit or debit card (each, a “Payment Card”) so that we may charge you for the costs and fees associated with your purchase. You represent and warrant that you are the authorized accountholder on all Payment Cards you submit through the Website, and acknowledge and agree that FlyNova has the right to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase.
If you are not fully satisfied with the Products purchased by you on the Website, you may return the Product, in its original packaging, to FlyNova for a refund within thirty (30) days of the date of your purchase. You can request and arrange for such a refund by contacting us via the Website. After the 30-day refund window has expired, your only recourse regarding the Products is through our warranty.
Order Cancellation & Delivery Terms
If you change your mind about an order and want to cancel it, you can do so up to the point when it is dispatched. Normally the orders will be processed immediately after they've been placed. Once we packed your order and made arrangements for it to be sent, we can't cancel the order. We make every effort to deliver goods within the estimated timescales and aim to process all orders within 48 hours. Therefore, depending on your delivery address, we would hope your order arrives within 2 weeks.However delays are occasionally inevitable due to uncontrolled factors, we will not take the responsibility for the uncontrolled factors.
Although FlyNova will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
FlyNova reserves the right to no longer accept orders from the customer in the future without further notice.